Library Catalog FAQs

NOTE:

Always click on the goback34 button in the upper toolbar to return to a previous page. Do not use the browser Back button.

If you are using a public Catalog computer in one of our libraries and you enter your library card number and PIN for My Account and My Favorites information, it is VERY IMPORTANT that you logout of the catalog when you complete your session. If you do not logout, other customers who use that computer will be able to view your account information. Click on logout near the top of any search page.

About Your Account

NOTE: The easiest way to work with your library account is to log in at the top of the screen.

loginAcct

Once you have logged in you will be able to place multiple holds, Review My Account, Change My PIN, Renew My Materials, and Add or Change My Email Address without reentering your library card number and PIN during your session.

  • Enter your 14-digit library card number (typed without spaces between numbers)
  • Enter your PIN (the default PIN is changeme)
  • Click loginBtn

How do I view my account?

If you have already logged in:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on loggedNreviewAcct

If you didn't log in, from any catalog search screen:

  • Click on loggedNmyAcct at the top of the screen.
  • Choose loggedNreviewAcct
  • Enter your 14-digit library card number (typed without spaces between numbers) and PIN.

notLoggedN

  • Click on the Display User Information button.

What is a PIN?

  • Your PIN is a security feature that ensures that only you will be able to access your account.
  • Your PIN is a combination of up to 10 letters and/or numbers which you choose that you can easily remember.
  • You should keep your PIN in a safe place, like you would your ATM PIN so that other people cannot access your account.
  • The default PIN is < changeme > and to ensure your privacy you should change it to make it personal.
  • If you have forgotten your PIN, you may ask us.
    • In the library, adults will need to show a picture ID; children will have to tell us their name and birth year.
  • If you have an email address in your library account record, click on pinHelp at the top right of the Catalog or forgotYourPin under My Account.

How do I change my PIN?

If you have already logged in:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on changeMyPin
  • Your library card number will be displayed in the Library Card # field. Enter your current PIN, enter your new PIN, and reenter your new PIN.

changeMyPinFull

  • Click on changePin

If you didn't log in, from any catalog search screen:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on changeMyPin

changeMyPinFull2

  • Enter your 14-digit library card number (typed without spaces between numbers).
  • Enter your current PIN, enter your new PIN, and reenter your new PIN.
  • Click on changePin button.

How do I know what I have checked out?

 If you have already logged in:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on loggedNreviewAcct
  • Click on Checkouts.

checkouts

  • A list of your current checkouts will be displayed. The list of checkouts can be sorted by clicking on any of the column headings.

myAcct

How do I renew my materials?

NOTE: Items will NOT be renewed if:

  • Another customer has a hold on the item;
  • It has already been renewed twice;
  • It is a BESTSELLER, Magazine or Newspaper.

If an item failed to renew because it has already been renewed twice or is not eligible for renewal, you will see the following message:

 renewlimit failed

If you have already logged in:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on renew
    • If there are no items listed, you will get the following message:
    • userNoCharges
    • Renew Selected Items is the default choice. You can choose to Renew all. Renew all will renew all items you have checked out.

    • renewoptions
    • If you chose Renew Selected Items, click the check boxes to the left of the titles you wish to renew. Then click the renewSelected button.

If you didn't log in:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on renew
  • Enter your 14-digit library card number (typed without spaces between numbers) and PIN.
  • Click on the listChargedbutton.
    • If there are no items listed, you will get the following message:
      userNoCharges
    • Renew Selected Items is the default choice. You can choose to Renew all. Renew all will renew all items you have checked out.

    • renewoptions
    • If you chose Renew Selected Items, click the check boxes to the left of the titles you wish to renew. Then click the renewSelected button.

You can also renew items on the Checkouts tab under My Account or by calling one of our libraries.

How Do I add or change my email address?

If you have already logged in:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on addChangeEmail
  • Enter your changes to your email address.

 changeEmail

  • Click on the submit button.

If you didn't login, from any catalog search page:

  • Click on loggedNmyAcct at the top of the screen.
  • Click on addChangeEmail
  • Enter your changes to your email address.
  • Enter your 14-digit library card number (typed without spaces between numbers).

changeEmail2

  •  Click on the submit button.

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Holds

Is there a limit on the number of holds I can place through the catalog?

Yes. You may have up to 10 holds placed on titles in the catalog and/or showing available and ready for pickup. You can view your holds through reviewMyAcct found under loggedNmyAcct.

How do I place items on hold?

If you have already logged in: 

  • From the searchHome page of the catalog, search for the item that interests you.
  • Click on holdTransfer on the left side of the screen.
  • Click on the down arrow beside the **Pickup At box and choose the library at which you'd like to pick up your hold. 

placeHold

  • OPTIONAL: You can set an expiration date for the hold at which time it will no longer be considered active. Click on the gadget beside the Expiration date field. A popup calendar will appear and you can choose the month and the date you would like the hold to expire.

placeHold2

  • OPTIONAL: You can select a suspension start date and end date during which time your hold will not be filled. For example, if you are going to be away on vacation you can suspend the hold which keeps your place in the queue for the hold. Once the suspension end date has passed your hold will once again become active. Click on the gadget beside the Suspension start and Suspension end date field. A popup calendar will appear and you can choose the month and the date you would like the hold to be suspended.
  • Click on the placeHoldButtonbutton.

If you haven't logged in.

  • From the searchHome page of the catalog, search for the item that interests you.
  • Click on holdTransfer on the left side of the screen.
  • Click on the down arrow beside the **Pickup At box and choose the library at which you'd like to pick up your hold.

placeHoldNotLoggedN

  • OPTIONAL: You can set an expiration date for the hold at which time it will no longer be considered active. Click on the gadget beside the Expiration date field. A popup calendar will appear and you can choose the month and the date you would like the hold to expire.

placeHoldExpDate

  • OPTIONAL: You can select a suspension start date and end date during which time your hold will not be filled. For example, if you are going to be away on vacation you can suspend the hold which keeps your place in the queue for the hold. Once the suspension end date has passed your hold will once again become active. Click on the gadget beside the Suspension start and Suspension end date field. A popup calendar will appear and you can choose the month and the date you would like the hold to be suspended.
  • Click on the placeHoldButtonbutton.

Can I put a hold on any title I find in the catalog?

You can place a hold on any title in the catalog EXCEPT:

  • Titles with the format: BESTSELLER 
  • Not allowing holds on these items enables customers to find a wider selection of materials in the libraries.
  • Titles with the format: REFERENCE BOOK REF-BOOK
  • If you try to place a hold on a reference title, the message "User cannot check out this item" will display after you click the placeHoldButton button. Please contact staff at one our branches for alternative titles that will give you the information for which you are looking.
  • The holdTransfer button will not appear beside titles for which none of the copies are holdable.

You can check the status of your holds through reviewMyAcct found under loggedNmyAcct

How long do I have to pick up an item I have placed on hold?

Once you have been notified that the item is available to be picked up, you have three business days.

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Search Strategies

How do I limit a search to a specific format (for example: DVDs, books on CD, children's items, etc.)?

  • At the searchHome page of the Catalog, click on Advanced Search.

homeSearch

  • Type in your search term(s) in the appropriate field(s).

searchFields

  • At the Format field, use the drop-down menu to choose the format that interests you (for example, DVD). If you are interested in children's materials, use the Reading Level field and select "Child."

readingLevel

  • Click the search button.

What does kidslit mean?

  • This icon presents childrenLitRev from the Children's Literature Comprehensive Database.

How do I limit a search to materials in a particular library?

Searches may be limited to a particular library from the searchHome screen, from the advSearch screen, or by clicking on the limitSearch link on any Search Results screen.

limitLibrary

  • Click on the drop down menu box arrow
    • next to the word "Library" on the Search/Home searchHome screen or
    • next to the word "Library" in the "Search Again" box that appears after you click on the limitSearch link, or
    • next to the word "Library" on the screen that appears after you click on advSearch

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My List Feature

NOTE: You must be logged in to see the feature.

My Lists is a new feature in response to many requests. You can create, edit, and delete named lists of titles that will be accessible whenever you login on the online catalog. In the past the "Kept" list was only for that session.

Once logged in, click on the searchHome link on the menu bar. You will now see "My Lists" added between the "Help" and "My Profile" links.

MyLists 

  • Then you will be able to click myListsButton at the top of the screen.
  • This is what you see the very first time you click myListsButton.

NoLists

  • Type the name for your list in the New List field and click addList

newListAdd

  • There is only one list now and therefore it is active. If you have more than one list, select the one you want to use and click makeListActive

Now you can begin your search.

  • Checking the box myListChecked allows you to create your own custom list of titles. You can then print the titles or email the list to yourself.
  • Unchecking the box myListUnchecked will deselect a title from your custom list.
  • Clicking saveAllOnPge will add all titles on the hit list page to your custom list.

How do I access the list I created?

  • Once you are logged into the catalog, click myListsButton at the top of the screen. You can sort by author, title, call number. You can further sort by library.

myListBks2Read

myListOptions

  • Click the printFormatted button to print your list or enter your email address and click the email button to have the list emailed.

Other Resources

What online databases are accessible?
A complete list of the current databases available for customers to use can be accessed by clicking on researchTopic at the top of the page.

What other resources are available?
You can search other local libraries' catalogs by clicking otherCatalogs.

My Favorites

What is My Favorites?
My Favorites allows you to receive email notification when new materials are added to the collection on a subject or by an author which you have designated as one of your favorites.

myFavs

How do I choose My Favorites?
You must first loginBtn. After searching, you add authors or subjects to My Favorites by clicking tellMeWhenAuthors or tellMeWhenTopics in the Details screen for individual titles.

Can I register for My Favorites notification if I don't have an email address?
No. My Favorites is an enhanced service offered to library card users who have given us their email address.

Can I register for My Favorites notification if I don't have a library card issued by Henrico County Public Library?
No, You must have a library card registered and an email address in your library account record to register for My Favorites.

Will My Favorites provide me with an historical record of all of the titles I have checked out from the library over a year or longer period?
No. My Favorites will not provide this information. My Favorites does allow you to receive email notification when a new title is added to the collection on a subject or by an author designated by you.

Can I remove previously chosen favorites?
Yes. You must first loginBtn. Your favorites will show in the middle of the screen. Click on Modify to remove favorites.

myFavSubj 

Choose individual authors/subjects or Remove All to remove your Favorites.

myFavAuthorsmyFavSubjects

If your favorites list is particularly long, you will need to first click on "More favorites"

favorites

and then click "Modify."

favorites2

What is a Permalink?

Permalinks provide the ability to bookmark certain library catalog pages and to create permanent links that can be copied and pasted into a blog, webpage, or email. With the bookmarks or permalinks, users can click a bookmark or a link to return to a particular search hits page or other catalog page of interest to them.

permalink

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