Frequently Asked Questions

Facilities

Where are the library branches and when are they open?
There are nine Henrico County Public Libraries spread throughout the country, plus the Municipal Library (located in the Western Government Center), and the Mobile Library Services. More Information.

Do you have computer printers, photocopiers and fax machines?
While the library does NOT have public fax machines, we do have computer printers and photocopiers.

Is meeting room space available?
Yes. All study, conference, and meeting rooms require advance reservation and a library card to use. Study rooms may be reserved by all patrons. Conference and meeting rooms may be reserved by patrons 18 years or older. To request a room reservation visit our Reserve a Room page. Click the circle next to the room you would like to reserve. Read and accept our Room Reservation Policy, complete the Request Form, and submit it. While visiting the library, you may also Reserve a Room from any public PC or ask a library staff member for assistance.

Services

Can I use the Internet at the library?
Public Internet access is provided at all branches of the Henrico County Public Library. See the Henrico County Public Library Computer and Internet Policy for details about Internet use.

Can I use word processing and other computer applications at the library?
Public access to computer applications is provided. To find out what is available, call the individual library.

How do I view files in PDF format on the website?
FREE Adobe Acrobat Reader software needs to be downloaded for viewing PDF files.
adobe reader

  

Do you have programs or classes?
We have many activities for children, teens and adults. Admission is FREE. Check our Calendar of Events, Program Guide, our joint publication with the County of Henrico Division of Recreation and Parks, or drop in at any of our libraries and pick up schedules of storytimes, programs, and classes.

Do you provide test proctoring services?
We provide proctoring at a charge of $10 per test according to HCPL Proctoring requirements and responsibilities.

Borrowing Library Materials

How do I get a library card?
Options and requirements can be found on the How to Get a Library Card page.

How do I change my PIN number?
Go to the online library catalog. Click on My Account near the top of the screen. Click on Change My PIN. Follow the directions on that page. If you have forgotten your PIN, use the Forgot your PIN? link or call your local library for assistance.

What if I lose my library card?
Report your lost card to the library immediately by calling one of the branches. The cardholder is responsible for any outstanding materials or fines attached to the lost card. To request a replacement card, go to the circulation desk and present the proper identification. The replacement fee is $1.

How do I renew books and other materials?
Go to the online library catalog. Click on the My Account tab of the blue navigation bar near the top of the screen. Click on Renew My Materials. Enter your library card number and PIN, then click on the List Charged Items button. From this next screen, you can renew all or selected items. You may also call 270-4239 or 270-5292 and follow the automated instructions using your library card number to renew your materials.

Where do I return the items I have borrowed?
Library materials can be returned to any Henrico County Public Library. Outside book returns are available 24 hours a day at all libraries. Drive-through book returns and pick-up windows are available at Libbie MillTuckahoeTwin Hickory and Varina. Drive-up book returns are at GaytonGlen Allen, and North Park. Interlibrary Loan Service materials must be returned in person to the branch where the request was made.

How much is the overdue charge for . . . ?
See overdue fines for library materials. The fine for overdue interlibrary loan items is $1.00 per day.

How long can I check this out for?
See loan periods for library materials.

How do I place a book on hold?
Place a hold on a book or other library materials online in the catalog.

  • From the Search/Home page of the Catalog, conduct a search for the item that interests you.
  • From the Search Results page, find the particular item that you'd like to place on hold.
  • Click on the Hold or Transfer button to the left of the title for which you want to place a hold.
  • Enter your 14-digit library card number (typed without spaces between numbers) and PIN (Personal Identification Number). NOTE: You will have to do this step for each item you want to place on hold.
  • Click on the arrow beside the **Pickup At box.
  • Choose the library at which you'd like to pick up your hold.
  • Click on the Place Hold button.

Is there a limit on the number of holds I can place through the catalog?
Yes. You may have up to 10 holds placed on titles in the catalog and/or showing available and ready for pickup. You can view your holds through Review My Account found under My Account

How will I know when the hold is available for pickup?
You will be notified by email or phone when the item is ready for pickup at the library you designated. You can also see the status of your holds when you log in to iBistro under My Account and choose Review My Account. Information about your holds shows under the Holds tab. You may also call 270-4239 or 270-5292 and follow the automated instructions using your library card number to hear what holds are currently available on your account. If you are picking up your materials at Libbie MillTuckahoeTwin Hickory, or Varina, you have the option of using the drive-through window during normal library hours. Patrons should designate the drive-through as their pickup location when placing the hold.

What if I want to borrow something that the library does not own?
The library cannot purchase every item published. While you are welcome to recommend items for purchase, you also have the option of requesting an Interlibrary Loan. Whenever possible Henrico County Public Library will try to borrow items from another library system for our customers.

Kids Stuff

Can my child get a library card?
Yes! Applicants under 18 need a parent, guardian, or other eligible adult willing to assume responsibility for the proper use of their library card and payment of any fines or fees. Parent must be present with photo I.D. and proof of current address. A parent or guardian must be present when the card is issued. Applicants need:

  • Signature of parent or guardian
  • Proof of current address like a driver's license or cancelled mail of parent/guardian

When and where are storytimes?
Each library has their upcoming storytimes on their library's page. They are also on the Kids page under Storytimes.

Contributing to the Library

I love my library! How can I help?
Each Henrico Library has its own chapter of the Friends of Henrico County Public Library, a 501(c)(3) non-profit organization, which provides additional assistance that makes special library programs like All Henrico Reads and the Summer Reading Club possible. Financial donations and participation are always welcome. You can join online or by mailing in this form with a donation.

Can I volunteer at the library?
Henrico County's Human Resources department coordinates volunteers throughout the county. To fill out a volunteer application, get more information on the County's Volunteer Program, or learn more about this or other volunteer opportunities, please visit Become a Volunteer page.

I'm a teen, and I need to earn Community Service hours for school. Can I volunteer at the library?
Yes, in fact there are lots of ways that teen can earn Community Service hours by helping the Library! The HCPL TeenScene site has complete information.

Can I donate books or other materials to the library?
Yes, we'll gladly accept your donations, in good condition. Material donations to the library are tax-deductible.
Each library reserves the right to use donated materials at its sole discretion, such as adding them to library collections, contribution to book sales supporting the Friends of the Library, or use in library programs. Large quantities of donated materials may not be accepted.

Contact your Library directly for details, or to coordinate a donation.