Troubleshooting Databases

Remote Access (outside the library)

Library Card

To access these online databases/resources, you need to be in one of our libraries using a PC or at a PC outside the library with your 14-digit library card and pin. If you are experiencing difficulty, make sure that:

  • your library card begins with 28674.
  • you are entering all 14 digits without spaces.
  • the Num Lock is on.
  • the Caps Lock is off.
Cookies and JavaScript need to be enabled

Enabling Cookies:

    • Internet Explorer–Click on Tools>Internet Options>Privacy.  A setting of medium should allow access. 
    • Firefox-Click on Tools>Options>Privacy.  Check the box to accept cookies.  From the drop-down your option how long to accept.
    • Safari-Click on Edit>Preferences>Security.  Under Accept Cookies, select Always or Only from sites you navigate to.  Question mark in window provides Help.

Enabling JavaScript:

    • Internet Explorer-Click on Tools>Internet Options>Security.  Select Internet, Default Level.  Move bar to Medium.
    • Firefox-Click on Tools>Options>Content.  Check the box to Enable JavaScript.
    • Safari-Click on Edit>Preferences>Security.  Check the box to Enable JavaScript.  Question mark in window provides Help.
Using the Latest Web Browsers? Internet Explorer, Firefox, Safari
Using AOL? Download a standard browser such as Internet Explorer or Firefox.

Firewalls

Sometimes a firewall installed on your system can create connectivity issues.  The firewall setting needs to be set to allow referring URLs. Consult your user guide or online help for assistance.
Vendor FAQs

If you are still unable to connect to the database/resource, please use the Report Database Problem form or Ask a Librarian.

In the Library