Online Services

Reserve a Room

Instructions

These tip sheets can help you learn to make room reservations:
  • DIBS for Study Rooms
  • SPACES for Conference/Meeting Rooms and Digital Media Labs
Need more help? Ask a librarian—either in person, online, or by phone.

We have reservable spaces where you can meet up and collaborate, or study and create on your own.

  • A valid Henrico County Public Library card is required.
  • A valid email address is required.
  • Selling of goods or services is not allowed in rooms.

Many rooms have features like dry-erase boards, projectors, and lecterns to help make your meeting a success. Check with your library if you have special requirements.

Select a room type below to see additional rules and policies, and search for room availability:

Study Room

Study Room

Get a little space and privacy for yourself or a small study group. Study rooms are available in various sizes for up to 8 people.

Conference Room

Conference Room

A traditional conference table with executive chairs is ideal for clubs, committees, and larger study groups.

Meeting Room

Meeting Room

Our largest public rooms have tables and chairs available that you can configure to suit your group. See your library for other features.

Digital Media Lab

TW DML 500x334x72

A unique place for intermediate and advanced users to experiment with digital video, audio, graphics, and 3D printing tools. Learn more.

 

Rules for each room type

To find and reserve an available room, select a room type and location above.

Printer friendly version

This would be the meeting room disclaimer

 

I agree to the terms, conditions, and policies above.  

Select a room type and location above to agree to these rules and policies, and search for availability.

Wireless Printing at HCPL

Library cardholders can wirelessly print to library printers using a laptop, tablet, phone, or other mobile device. Select your device below for full instructions.

Install the printing app.

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  • To get started installing the free wireless printing app, please choose your device type above
  • Follow the instructions for getting your device ready for printing

The free Wireless Print System app allows your device to connect to library printers.

  • Download the PrintControl installer.
  • Launch the installer. The Wireless Print System app will be installed in your Start menu under "All Programs."
  • Click the “Terminate Wireless Client” button to quit the app after installing.

The free PrintControl app allows your device to connect to library printers.

  • Download the PrintControl installer.
  • Launch the installer. The PrintControl app will be installed in your Applications folder and added to the Launchpad.

The free Smart Alec System app allows your device to connect to library printers. Download the app from the Apple iTunes store. Note that not all mobile apps support printing, and printing methods may vary between apps. Explore the app you wish to print from to determine if printing is possible.

The free Smart Alec System app allows your device to connect to library printers. Download the app from the Google Play store. Note that not all mobile apps support printing, and printing methods may vary between apps. Explore the app you wish to print from to determine if printing is possible.

Notice: Wireless printing is currently not available for HCPS laptops.

Get your library account ready.

You'll use your HCPL library card to connect your device to our network, and to pay for your prints.

  • First, if you have never logged in to an HCPL public computer, do so once to confirm your PIN. You can log out again right away.
  • Next, add money to your library account to pay for the prints you expect to make. Prints are $.10 per page for black & white prints, or $.50 per page for color (where available). You can add money to your account at your library’s Account Payment Machine (APM) or at the Check-out desk.

Print from your device.

1. Launch the installed app and sign in.

To print, you must be connected to the “CHPL Public” network at an HCPL location. Launch your wireless printing app and sign in using your library card number.
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  • Launch the Wireless Print System app from the Start menu. The running app will appear in the lower right of your screen. 
  • Click “Start Print Session.”
  • Enter your library card number, and select “Henrico County Public Library.” Click “OK.”
  • Launch the PrintControl app from the Launchpad.
  • Enter your library card number, and select “Henrico County Public Library” under Zone ID. Click “OK.”
  • Launch the Smart Alec app.
  • Enter your library card number and your account PIN. Tap “Sign In.”
  • Launch the Smart Alec app.
  • Enter your library card number and your account PIN. Tap “Sign In.”

Leave the app running until you are finished printing at the library.

2. Print to your new "Wireless Printer."

Return to the document or other item you want to print, and print as you normally would—selecting “Wireless Printer” from your list of available printers.
Return to the document or other item you want to print, and print as you normally would—selecting “Wireless Printer” from your list of available printers. Note that not all mobile apps support printing, and printing methods may vary between apps.
Return to the document or other item you want to print, and print as you normally would—selecting “Wireless Printer” from your list of available printers. Note that not all mobile apps support printing, and printing methods may vary between apps.

3. Release your prints and pick them up.

Go to the Print Release Station at your library to send the documents you've printed to a black & white or color printer.
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  • Scan your library card or enter your card number, and enter your account PIN.
  • Select the document you wish to print, and click “Print Job.”
  • Available printers will be shown, with the price for printing to each. Choose the printer that you want to use to print your document.
  • The cost of your print job will be deducted from your account, and your print job will print to the printer you selected.

Troubleshooting

I’m not sure what my account PIN is, or my PIN isn’t working. Library staff can help you retrieve or reset your account PIN. Ask for help at the Reference desk.

I don’t see my document in the Print Release queue. Documents can sometimes take up to five minutes to appear at the Print Release Station—check again in a few minutes. Also, be sure you select “Wireless Printer” when you print from your device.

I don’t have enough money on my account to pay for my prints. You can add money for printing at your library’s Account Payment Machine (APM) or at the Check-out desk. Your documents remain available at the Print Release Station for 24 hours after printing from your app. Try releasing your documents again after you have added money.

I see options in my wireless printing app for “Guest Sign In” or “Guest User Option.” Can I use those? HCPL does not currently support guest printing. You must have a valid HCPL account to sign in and print.

I’m still having trouble with wireless printing, or I have another question. Library staff are here for you! Ask for help at the Reference desk.

Twin Hickory Digital Media Lab Room Requests


Policies Governing the Use of Henrico County Public Library Digital Media Labs

Please read, scroll down, and click I Accept to continue.

Henrico County Public Library offers Digital Media Labs within selected branches, the goal of which is to encourage creation and innovation amongst individuals and groups. These collaborative makerspaces are filled with various digital media (e.g., high-end computers, 3D printers, video cameras, podcast equipment, scanners, etc.) that customers may use to support their educational, professional, and personal goals.

The Digital Media Labs are subject to the same policy and procedures as all computer lab use as recorded in section 5.12 of HCPL Policies and Procedures Manual with the following additional conditions:

  • Appropriate/Inappropriate use
    • Digital Media Lab is subject to Henrico County Public Libraries Behavior Guidelines.
    • Priority will be given to users who are working on digital media projects.
    • No food or drink allowed in the Digital Media Lab at any time.
    • Users must save their work on an external memory source.
    • Users of the DML are responsible for setting up the room according to their own needs.
    • The Digital Media Lab is available for self-serve use by intermediate and advanced users.
    • The individual who books the Digital Media Lab will be considered the main user and is responsible for any damages or misuse of equipment, even if a group is working on the project together. 
    • If the requestor of the reservation is more than 15 minutes late, that reservation will be cancelled and the room will be made available for reservation by others.
  • Staff Assistance
    • Basic information about the DML resources can be provided by the information staff.
    • Library staff is available by appointment for more in depth assistance.
    • Classes will be offered on the use of DML hardware and software.
  • Liability Limitation
    • All users agree to hold the library harmless from any and all claims, losses, damages, obligations or liabilities directly or indirectly related to the use of its computing and information resources, caused thereby, or arising therefrom.


Reservation requests must be made by HCPL cardholders age 14 and older; cardholders age 13 and under must have a parent or guardian present with them while in the lab.

The DML at Twin Hickory Area Library can accommodate one group (maximum of 8 people) at a time.

Equipment groupings will be options when submitting a request to use a Digital Media Lab. The equipment group chosen is what will be available to the customer when they check in. When they are finished and check out, the equipment will be inspected.

Length of reservation: 2 hours with the option to have 2 more hours if the Lab is not reserved by another customer (like study rooms).

How far in advance: 3 months (like meeting rooms).

Checking In/Out: at the nearest Information Desk. The person who made the reservation must be the one checking in and out. They must present their library card or otherwise verify their identity. 

Charging for materials used: a bill will be added to the customer's Sirsi account for any expenses incurred.

 


I agree to these terms and want to request the:  

  • Digital Media Lab

Click this button to continue.IAccept

 

Room Request Instructions

Henrico County Library Policies & Procedures Manual 8.1 Updated: 08-22-14

 

Digital Media Lab

NOTICE: The Libbie Mill and Varina Library Digital Media Labs are in a beta test phase. Check back soon for details on Open Lab hours and reservation times for audio and visual recording sessions.

Try new tools, make great things! The Digital Media Lab offers new resources to help our community create and learn while experimenting.

The Digital Media Lab is available for self-serve use by intermediate and advanced users. Basic information about the Digital Media Lab resources can be provided by library staff. Staff may be available by appointment for more in depth assistance. Classes may be offered on the use of the hardware and software in the Digital Media Lab.

What is in the Digital Media Lab?

3dPrinterRobot3D Printing

Create a digital 3D model (using a program like Tinkercad) or download something someone else designed (via a service like Thingiverse) and bring it to life in a colorful 3D print in non-toxic resin. Staff at Twin Hickory and Libbie Mill Libraries will print your requested models for you. Learn more on our 3D printing page.  

Video gear & editing station

DML greenScreen

Use the DSLR camera, green screen and lighting kit to record videos then edit them using Adobe Premiere Elements. 

  • Camera
  • Green screen
  • Lights
  • Rode VideoMic
  • Adobe Premiere Elements

Audio recording & mixing station

DML podcasting

Record an interview or your thoughts with the equipment then edit it using Audacity.

Flatbed scanner and photo editing software

Scan documents and photos, even slides and film negatives. Use Adobe Photoshop Elements to clean up scanned images, or edit them to create something new.


This is a new frontier for us and we will be learning a lot from you. Some of our offerings and procedures may change as we learn what works best.

Ask a Librarian

 

 

 

About the Service

How does the Ask a Librarian service work?

Type your question above, select whether you want a reply via text or email, and click Submit. Questions will be addressed by Henrico Library staff.

  • For Text responses, library staff members strive to respond within 10 minutes. However, your wait could be longer during busy times.
  • For Email responses, library staff members strive to respond within 24 working hours.

If a staff member is available for live chat regarding your question, you will also see an option to "Start a Live Chat." Just select the chat option and click Submit to start a chat session.

When is the service available?

The askHCPL service is monitored Monday through Thursday, 10am – 8pm; and Friday and Saturday, 10am – 5pm. Answers and live chat are only available during those hours—though you may submit a question at any time.

What kinds of questions can you answer?

askHCPL is designed to offer brief assistance for factual questions, and offer suggestions to other resources that might help you find the information you need.

Some examples of appropriate questions:

  • When was Henrico County established?
  • What is the third book in the Percy Jackson series?
  • When is the next library book sale?

If your question involves more extensive research assistance, we may ask you to call or visit your Henrico Library.

Is my text or chat session confidential?

Each text and chat session is a private conversation between you and the Library staff member. The information submitted to askHCPL is used for Library business only. Your identifying information will never be sold, distributed or used for commercial or marketing purposes. Transcripts from chat and text sessions may be used for training and statistical purposes, but we will never connect it to any of your personal information.

Disclaimer

Henrico County Public Library staff makes every effort to ensure accurate and factual information. The library user agrees to hold the library harmless from any claims, losses, damages, obligations or liabilities relating to the use of information obtained from this service.

Morningstar Remote Access

 morningstarHenrico County Public Library users may access Morningstar from outside the library by entering their library card number below and clicking on the Log In button.

 


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