Library Services Plan Results

Goal 1 -

Collections Books, eBooks, DVD's, Materials
We will....
          • Expand our eBook collection
          • Monitor trends and developments in the marketplace
          • Screen collections for relevance and quantity
          • Explore options to offer popular video content
          • Re-examine borrowing policies and procedures

Goal 2 -

Community Outreach Multicultural, Public Relations, Outreach, Bookmobile, ESL, Seniors
We will....
          • Seek to recruit a diverse workforce
          • Train present staff to respond to the needs of our changing population
          • Offer more multicultural materials and programs
          • Develop relationships with other agencies that serve the ESL community
          • Seek to establish an Outreach office to include mobile library services
          • Plan for the needs of the growing senior population
          • Provide volunteer and community opportunities
          • Explore partnerships with other agencies to increase awareness of library events
          • Expand our online communication

Goal 3 -

Services Customer Service, Classes, Programs, Processes (Circulation)
We will....
          • Seek to expand computer and technology classes
          • Explore online instruction opportunities
          • Provide ongoing and comprehensive training for staff
          • Develop teaching curriculum with certification for librarians
          • Examine the Holds and transfer process

Goal 4 -

Spaces Buildings, Hours, Rooms, Cafés
We will....
          • Seek ways to offer services in cafés
          • Examine room reservation process and policy
          • Provide responsive technology and services
          • Plan for equity in all library branches
          • Seek to be environmentally sensitive in all buildings
          • Analyse hours of operation to best meet customers' needs
          • Review computer lab policies for better utilization
          • Explore teen spaces to better meet this group's needs and expectations